Frequently Asked Questions

1. How do I obtain technical assistance?
   
   
2. What information is required for prompt technical assistance?
   
   
3. How do I know what is covered under the Limited Parts Warranty?
   
   
4. How do I file a warranty claim?
   
   
5. What is the warranty period for replacement parts sold as
   OVER THE COUNTER?
   
6. Are there any after market start assist kits approved by Rheem?
   

---

1. How do I obtain technical assistance?



• Contact you local distributor. The distributor has a Service Coordinator who will be able to provide technical assistance on a local basis.



• If the Distributor Service Coordinator is not available you must have a representative from the distributor place a conference call to the Call Center. With the Distributor Representative involved with the call a technician will offer assistance.

---

2. What information is required for prompt technical assistance?



• The complete model and serial number of the equipment in question.



• A accurately completed Job Site Information Sheet on the product in question is the first step. The information in these sheets will help the Inside Technical Representative determine possible solutions.



• Provide information regarding the installation of the equipment.

---

3. How do I know what is covered under the Limited Parts Warranty?



• For General Warranty Information go to www.rheemote.net, PTS (Product Technical Support), Warranty Information.



• For Detailed Warranty by Product Family go to www.rheemote.net, PTS (Product Technical Support), (or Historical Library for older equipment), select the product in question, then select warranty.

---

4. How do I file a warranty claim?



• You must first gather the required customer information. A copy of the Data Collection Sheet will aid in this task. Fill this form COMPLETE and return it to the Distributor with the defective part.



• All Warranty Claims are filed through your local Distributor.

---

5. What is the warranty period for replacement parts sold as
   OVER THE COUNTER?



• Parts sold as over the counter parts have a one year warranty?



• Thermostats, HRV's, ERV's, Humidifiers, Air Cleaners and other items purchased through Prostock Parts Department are warranted through Prostock Parts and excluded from the Limited Warranty. Please contact the Prostock Parts Depratment for specific warranty information.

---

6. Are there any after market start assist kits approved by Rheem?

• Yes! Rheem has approved the use of the 1P100-ST soft start distributed by Superior Technology & Supplies Corp. of Waipahu, Hawaii for use on single phase air conditioning or heat pump units from 1.5 thru 5 ton. The use of this device will not violate the equipment warranty. Click here for a copy of the approval letter.