Verify Water Heating Product Warranty
Enter the product serial number tool provided below.
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Locating Model and Serial Numbers
Model and serial numbers can be found on your original warranty or sales invoice. If you do not have access to these documents, this information can be found on the unit itself.
Water Heaters:
Tank-Type
The label containing model and serial number information can be found on the front of a tank-type water heater.
Tankless
The label containing model and serial number information can be found on the front or on the right hand side of a tankless water heater depending on the model.
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Submit Your Feedback on the Warranty Tool
*All Fields Are Required*
Feedback Sent Successfully
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Non THD Unit
Unit NOT ORIGINALLY SOLD THROUGH THE HOME DEPOT
Please verify that the serial was entered correctly.
If the serial number still shows as invalid, please deny the
return and have the customer call: 866-279-4566
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Unrecognized Serial Number
This Serial Number is not recognized.
Please verify that the serial was entered correctly.
If the serial number still shows as invalid, please deny the
return and have the customer call: 866-279-4566.
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Invalid Store Number
This Store Number is not valid.
Please verify that the store number was entered correctly and does not include any non-digit characters.
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Warranty Already Applied
Serial has already been returned.
Please deny the return. If the customer still needs
assistance, please have them call: 866-279-4566.
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Claim Already In Progress
The return process for Serial
has already been started.
Please deny the return. If the customer still needs
assistance, please have them call: 866-279-4566.
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PRODUCT WARRANTY EXPIRED
Warranty Expiration Date: (Expired)
Please verify that the serial was entered correctly. If the serial number still shows that the product warranty is expired, please deny the return. If the customer still needs assistance, please have them call: 866-279-4566
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Warranty Terminated
Serial Number:
We’re sorry, but based on our records the warranty for this water heater serial number is no longer valid. If you have documentation and believe this information is in error, please contact our warranty department.
Consult the "Plumber" section of the yellow pages if you cannot locate your original installer. If you are unable to locate assistance in your area please call 1-800-432-8373.
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Please Confirm Postal Code
For privacy and security reasons, please enter the home owner's zip code to download a printable PDF version of the warranty registration
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PRODUCT STILL IN WARRANTY
Serial Number:
Warranty Expiration Date:
Model Number:
Brand:
This water heater was sold through The Home Depot.
Process Return Close
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Non THD Unit
UNIT NOT ORIGINALLY SOLD THROUGH THE HOME DEPOT
Please verify that the serial was entered correctly.
If the serial number still shows as invalid, please deny the
return and have the customer call: 866-279-4566
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Email Success
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Print Registration
Click View Certificate to view a printable copy of your warranty certificate.
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Process Return
Are you sure you want to process this water heater for return? Once ‘Yes-Process Return’ is selected, you will not be able to process a return for this water heater serial number again in the future.
Yes - Process Return No - Go Back